Every instrument leaves our hands in a high-density protective case, inside a double-walled box, with full transit insurance. Your handpan''s journey is as carefully managed as its tuning.
We do not just wrap your handpan in bubble wrap and hope for the best. Here''s the standard every shipment meets.
The first layer of defense. A rigid, form-fitting EVA case absorbs impact and prevents the handpan from shifting during transit. This is the same case you will use for daily storage at home.
The EVA case is placed inside a heavy-duty corrugated box with crush-resistant double walls. Additional padding fills every gap — no movement, no pressure points on the tone fields.
Every shipment includes comprehensive insurance covering the full value of your handpan. If the box arrives with visible damage, you are protected. This is non-negotiable for us.
We ship to handpan players and aspiring players around the world. Full tracking and insurance included with every order.
United States, Canada
Germany, France, United Kingdom, Netherlands, and neighboring EU countries
Japan, Australia, South Korea, Singapore, and select Southeast Asian destinations
Shipping timelines vary by destination country, season, holidays, and customs processing. When you contact us about a specific handpan, we will confirm the current delivery estimate with our logistics partner — in real time, specific to your address. No generic promises. No surprises.
Do not see your country listed? Ask us — we will check availability for your location.
We have never had a handpan arrive damaged. But we plan for it anyway.
Take clear photos of the damaged packaging and a short video showing the handpan''s condition. Send them to us via WhatsApp or email within 48 hours of delivery.
We file the insurance claim on your behalf. You do not deal with the shipping company directly — we are your single point of contact throughout the process.
Once the claim is approved, we will arrange a replacement handpan from the artisan or issue a full refund — your choice. Either way, you are not left waiting.
Once your handpan ships, you will receive a tracking number. You can follow its journey from our hands to your door — with status updates at every major transit point.
International shipments may be subject to customs duties, import taxes, or handling fees imposed by your country''s authorities. These charges are the buyer''s responsibility. We provide accurate customs declaration documentation and can assist with any questions about the clearance process — just ask during your consultation.
Tell us where you are, and we will confirm current timelines and total costs for your specific order.